Customer Requests Resolved 24/7
Freely Converses Like a Human
Supports 96 Languages... Boosts Work Efficiency
Rosegold's hotel-customized AI chatbot 'RG-1' performs services when users scan the QR code placed in each room and write their requests in the chat window. [Image source=Rosegold]
"Room 206 guest, how can I assist you?"
"Please bring two more towels."
"Your request has been completed."
The era where artificial intelligence (AI) replaces hotel staff duties is arriving. This is because a hotel-customized AI chatbot service is being launched. The hassle of calling the front desk from the hotel room to make requests is expected to disappear.
AI chatbot developer Rosegold announced on the 21st that it has completed preparations to launch 'RG-1,' a generative AI-based hotel-customized AI chatbot service.
RG-1 is a chatbot that combines internal hotel data with an external large language model (LLM). It automatically handles tasks previously managed by the front desk and concierge.
RG-1 automatically receives customer requests 24/7 and delivers them in real time to the relevant departments. AI automates task assignment and progress monitoring. Supporting 96 languages, foreign guests can make requests in their own language. By simplifying front desk tasks, existing staff can focus more on face-to-face customer service, which is expected to improve service quality.
Additionally, Rosegold explains that RG-1 understands and empathizes with users' preferences and emotions, forming intimacy and trust as if conversing with a human. Users can ask the AI chatbot questions like "What tourist spots nearby are suitable for families?" or "Please recommend tourist destinations where I can feel the beauty of Korea," and receive answers.
Kim Yeonsu, CEO of Rosegold, stated, "RG-1 possesses human-like qualities, much like a high-end sommelier," and added, "It will greatly contribute to improving operational efficiency and customer satisfaction in hotels."
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