Samsung Electronics Galaxy Tops U.S. Consumer Satisfaction Index, Surpassing iPhone

Consumer Satisfaction Index Association (ACSI) Survey
Galaxy Ranks Sole 1st with 83 Points... Apple 2nd with 82 Points

On the 26th, the pre-opening day of the Galaxy S24, the Galaxy S24 is displayed at the KT Plaza Gwanghwamun Central Branch in Jongno-gu, Seoul. Photo by Jinhyung Kang aymsdream@

Samsung Electronics' Galaxy smartphones have been selected as the most satisfying 5G smartphone brand by American consumers.

According to the industry on the 16th, Samsung Electronics' 5G smartphones received the highest score of 83 points in the '2023-2024 Consumer Satisfaction' report announced on the 14th (local time) by the American Customer Satisfaction Index (ACSI), ranking first place alone. This score is 2 points higher than the 81 points obtained last year.

Competitor Apple scored 82 points, up 1 point from last year, remaining in second place and giving up the joint first place position it held with Samsung Electronics last year. Google and Motorola (Lenovo) only managed to score 78 points.

ACSI explained that the reason Samsung Electronics ranked first alone was due to the "ease of using its operating system" and "screen quality."

Local U.S. media also analyzed that Samsung's focus on innovation, customer service, and ability to offer a variety of products in the market led to its top ranking.

In March, the 'Galaxy S24 Ultra' was ranked first alone in the 'Best Phone Cameras' evaluation by the leading U.S. consumer magazine 'Consumer Reports,' surpassing the iPhone 15 Pro Max.

Meanwhile, in overall smartphone satisfaction, both Samsung Electronics and Apple scored 82 points, sharing the first place.