LGU+ Launches AI Conversion Solution for U-Ga-Jae Package
Integrated Service Covering Reservation, Waiting, Order, POS, and 6 Features
LG Uplus is launching an AI-based small business store management service that integrates six services from calls and reservations to orders.
LG Uplus announced on the 1st that it has launched the 'Our Store Package AX Solution,' an integrated solution specialized for SOHO customers. Photo by LG Uplus
On the 1st, LG Uplus announced the launch of a new integrated solution specialized for small business (SOHO) customers called 'Our Store Package AI Transformation (AX) Solution.'
Currently, the store management solutions used by small business owners are divided into phone reservations, orders, kiosk payments, and so on. For example, if one store uses company A for phone reservations and company B for order kiosks, small business owners face double costs and time consumption, making management difficult. Customer visit data is also collected separately by company A and B, making it hard to provide special services to customers based on data.
The Our Store Package AX Solution can manage various solutions simultaneously based on AI. The solution consists of six components: ▲U+AI Call ▲U+AI Reservation ▲U+Waiting ▲U+Kiosk ▲U+Order ▲U+POS. Customer visit data generated from each solution can be collected, managed, and utilized all at once. It is also characterized by allowing users to select only the necessary solutions according to the store’s situation.
U+AI Call and U+AI Reservation are AI-based solutions that manage simple inquiries and reservations. The U+AI Call solution is equipped with an AI call bot that automatically answers repetitive questions such as store location and business hours. Small business owners can check the responses handled by the AI call bot through an app.
U+Reservation is a solution where AI integrally manages reservations coming through various channels based on the number of tables and business hours of the store. Reservations received through other systems such as phone solutions, Naver, and Kakao are also managed at once.
U+Waiting is a solution that helps customers avoid standing in line when they need to wait. By the first half of the year, a feature will be added to link with U+AI Call and U+AI Reservation, allowing remote waiting registration without visiting the store. It also supports post-customer management functions such as providing information about nearby attractions to customers waiting or canceling their wait. For customers who cancel their wait, greeting messages and store event notifications can be sent.
U+Kiosk and U+Order (table order service) help store visitors quickly process orders and payments. Since customers operate these two solutions directly, they reduce order errors and enable immediate payment. U+POS, designed for visitors who prefer face-to-face payment, is installed at the store counter and supports order input, payment, and sales management.
LG Uplus has unified A/S requests into a one-stop service. In case of malfunction, customers can call the LG Uplus customer center without needing to contact each product company, and a customized technician will be dispatched according to the symptoms.
The monthly fees for each solution (including VAT) are ▲U+AI Call 9,900 KRW ▲U+AI Reservation 19,800 KRW ▲U+Waiting 44,000 KRW ▲U+Kiosk 34,100 KRW ▲U+POS 23,100 KRW ▲U+Order prepaid 22,000 KRW, postpaid 19,800 KRW. However, device purchase costs are separate.
Park Sung-yul, Group Head of LG Uplus, said, "We confirmed that customer demand for total solutions is increasing beyond just introducing digital transformation (DX) solutions to stores, and thus launched the Our Store Package AX Solution. Going forward, we plan to expand partnerships with leading companies in each field to advance the solutions, accelerate data-based AX transformation for small business owners, and grow together."
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