KB Kookmin Bank announced on the 29th that it has prepared a voluntary adjustment plan related to losses from Hong Kong H Index (Hang Seng China Enterprises Index·HSCEI) based equity-linked securities (ELS) and will proceed with a prompt compensation process.
On the morning of the same day, KB Kookmin Bank held a board meeting and resolved a voluntary adjustment plan in accordance with the Financial Supervisory Service's dispute mediation standards. KB Kookmin Bank's ELS sales amount exceeds 8 trillion won, the largest among major commercial banks. KB Kookmin Bank plans to implement protective measures for subscribers whose losses have been confirmed at maturity or who have entered the loss zone.
In addition, a 'Voluntary Adjustment Council' will be established to support subscriber compensation processing together with the existing customer protection department. The newly established Voluntary Adjustment Council will include external experts with academic knowledge and experience in financial business, investment product-related laws, and consumer protection as committee members. These external expert members will closely examine the facts and individual elements of the sales process for each subscriber to assist in calculating compensation amounts.
A KB Kookmin Bank official said, "As a lifelong financial partner to our customers, we will prioritize restoring trust and carry out prompt compensation procedures sequentially starting from cases where losses have been confirmed."
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