Gwangju Nam-gu, Government 'Civil Service Comprehensive Evaluation' Top Excellence for 3 Consecutive Years

Nam-gu, Gwangju Metropolitan City, was selected as the best institution for three consecutive years in the '2023 Comprehensive Evaluation of Civil Service' jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

According to Nam-gu on the 15th, the government evaluated a total of 306 institutions, including 46 central administrative agencies, 17 metropolitan and provincial offices of education, 17 metropolitan local governments, and 226 basic local governments, to improve and innovate civil services.

This evaluation reflected 20 indicators across five items in three areas: civil administration management foundation, civil administration activities, and civil service performance. Institutions ranked in the top 10% nationwide in the comprehensive evaluation were selected as the best (Grade A) institutions.

In particular, among basic local governments nationwide, only seven autonomous districts, including Nam-gu, received the highest Grade A rating.

Nam-gu achieved outstanding results in all areas of civil service, maintaining the best institution title for three consecutive years since 2021, with special policies for civil petitioners shining through.

First, Nam-gu operated a book caf? within the comprehensive civil service office to provide impressive services so that petitioners would not feel bored during waiting times. It also received favorable reviews for operating a 'Socially Vulnerable Exclusive SOS Zone' that provides voice guidance devices and smart note services for the visually and hearing impaired, in communication with the Gwangju City Welfare Center for the Visually Impaired and the Nam-gu Welfare Center for the Disabled.

Additionally, by deploying yellow vest helpers, Nam-gu provided dedicated civil service guidance for the elderly and others. To improve the quality of civil services, it recognized the importance of protecting staff from malicious petitioners and boosting morale, operating psychological counseling support and healing programs, which also led to positive evaluations.

Along with this, to facilitate close communication with petitioners, the district office relocated the mayor’s office to the first floor and opened it to residents at all times, practicing open administration that approaches residents more closely. Efforts to resolve residents’ inconveniences through Civil Service Field Inspection Days and mobile mayor’s offices were also positively evaluated.

A Nam-gu official said, “We always listen carefully to the voices of petitioners and communicate with them,” adding, “We will become a happy Nam-gu Office that provides the friendliest and most innovative civil services in Korea.”