BNK Busan Bank Holds 7th Customer Panel 'CX Explorer' Launch Ceremony

Appointment of 25 Customer Panel Members at Headquarters on the 25th

Listening to Diverse Customer Voices, Improving Financial Services

BNK Busan Bank (President Bang Seong-bin) held the inauguration ceremony for the 7th BNK Busan Bank Customer Panel ‘CX (Customer eXperience) Explorer’ at its headquarters on the afternoon of the 25th.

On the 25th, BNK Busan Bank held the inauguration ceremony for the 7th term of the BNK Busan Bank Customer Panel 'CX Explorer'.

At the inauguration ceremony, Busan Bank awarded appointment letters to the 25 ‘CX Explorers’ who were finally selected through the first document screening and the second interview, and the ‘CX Explorers’ announced their future activity plans.

The ‘CX Explorers’ were finally selected by generation, occupation, and region to listen to the voices of various customers.

The selected members are tasked with experiencing Busan Bank’s products and services and providing candid opinions from the customers’ perspective. The bank plans to review the presented opinions and actively reflect them in improving financial services.

Park Du-hee, Chief Consumer Protection Officer (CCO) of Busan Bank, stated, “Busan Bank has been striving to provide differentiated customer-centric financial services through the CX Explorers,” and added, “We will continue to listen to our customers’ voices and create ‘finance that makes the world’s heart beat.’”