LG CNS Launches 'AI Center' to Strengthen Generative AI Business

On the 21st, LG CNS announced the establishment of an enterprise AI specialized organization called the 'AI Center' by integrating technology research, business discovery, and execution organizations in the field of artificial intelligence (AI).

Leading with the AI Center, LG CNS is strengthening its generative AI service business. The AI Center brings together the 'Generative AI Business Unit,' which focuses on discovering generative AI businesses with corporate clients; the 'AI Business Division,' which performs differentiated AI businesses including the Future Contact Center (FCC); and the 'AI Research Institute,' composed of four major AI labs specializing in language, vision, data, and AI engineering. LG CNS is formalizing a business system that connects AI technology research to practical businesses that innovate corporate clients' operations. This means integrating AI-related technology research, business discovery, and execution into a single organization.

Jin Yohan, Executive Director and Head of AI Center at LG CNS D&A Division, is introducing the six major generative AI offerings.
[Photo by LG CNS]

LG CNS provides corporate clients with six major generative AI offerings: ▲internal knowledge-based answers ▲visual content creation ▲work support and automation ▲FCC ▲generative BI (Business Intelligence) ▲AI coding. The internal knowledge-based answer offerings include services such as 'company and work regulation search service' in general office areas and 'defective product cause analysis service' in research and development (R&D) areas. Visual content creation offerings include services like 'product design service' in the product planning area. Generative BI refers to organizing and analyzing big data using generative AI to assist corporate decision-making. LG CNS plans to discover and commercialize more diverse offerings in the future.

Starting this year, LG CNS will actively engage in businesses across various industries such as finance, manufacturing, distribution, and public sectors, centered on the six major generative AI offerings. LG CNS is promoting projects including ▲development of a work document search service using ChatGPT for a domestic bank A ▲development of a search service to advance product development for a domestic manufacturer B ▲development of an image generation AI service to improve product design work efficiency for a domestic manufacturer C.

Jin Yohan, newly appointed as the head of the AI Center, is an AI and data expert. He has served as an executive at global mobile advertising platform company Tapjoy in the U.S., SK Telecom, and Emart, providing differentiated DX services to corporate clients. LG CNS made a bold move to recruit Jin as part of this year’s regular executive appointments.

Jin said, "LG CNS’s strength lies in the close collaboration between AI specialized organizations and data specialized organizations to enhance AI services for corporate clients. Through the AI Center, we will maximize business innovation for our corporate clients."