Operation of Permit Improvement Task Force... Establishment of Systematic Improvement Plans
Reduction of Civil Complaints Requiring Cooperation with Other Agencies Also Contributes
'65 days → 47 days.' This is the change in the processing period for construction permit-related civil complaints in Yongin-si, Gyeonggi-do over the past year.
Yongin-si announced on the 26th that the average processing period for construction permit complaints has been shortened by 18 days after analyzing complaints over the past year since October last year.
According to the city's construction administration system (Seumter), 1,672 construction-related complaints were received over six months from April to September, with an average processing period of 47 days per case. This is 18 days faster compared to the previous six months from October last year to March this year, when 1,619 related complaints had an average processing period of 65 days.
The city significantly reduced the processing period for related permit complaints following Mayor Lee Sang-il's directive to "efficiently process construction permits to reduce citizen inconvenience."
It is said that the 'Construction Permit Improvement Task Force,' launched last April, played a major role. Following an internal audit conducted in March that identified unnecessary delays in complaint processing, the city formed the task force led by First Deputy Mayor Ryu Gwang-yeol to address these issues.
The task force prepared seven improvement measures based on an analysis of the existing system: ▲ operating a focused processing period for rapid handling ▲ establishing processing guidelines ▲ creating a database (DB) of major cases and providing training for external stakeholders ▲ enhancing the job capabilities of staff ▲ proposing improvements to related systems ▲ thorough monitoring through strict guidance and supervision ▲ reviewing exemption from liability for proactive administrative actions.
Guidelines were created so that any relevant department staff can quickly process permit complaints, and an internal program was developed to easily search frequently pointed out supplementary items and share them.
The city also proposed to related ministries that essential documents must be registered in the construction permit administration system 'Seumter,' the integrated permit support system (IPSS) for development activity permits, and the integrated information system for mountain area use, before acceptance can proceed.
Meanwhile, the city explained that a strategy to increase the proportion of short-term complaints that can be handled internally during the work process and reduce the proportion of long-term complaints requiring over three months due to consultations or reviews by other agencies, such as environmental impact assessments and underground safety evaluations, also contributed. Specifically, for short-term complaints, an average of 527 cases were processed in the six months before the task force was launched, compared to an average of 711 cases after its launch. Conversely, long-term complaints averaged 337 cases before the launch but decreased to an average of 198 cases afterward.
Mayor Lee Sang-il said, "Thanks to the efforts of the Construction Permit Improvement Task Force, visible results were achieved in a short period," and added, "We will continue to conduct regular inspections to ensure that rapid administrative services are sustained."
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