Upbit Launches 'Recovering Mistakenly Sent Digital Assets' Campaign

Dunamu, the operator of the domestic virtual asset exchange Upbit, announced on the 10th that it will conduct a 'Recovering Mistakenly Transferred Digital Assets' campaign as part of investor protection.

Among the virtual assets supported for deposits on Upbit, some require users to accurately enter a unique secondary deposit address issued to them for the transaction to be processed correctly. However, cases of mistaken transfers frequently occur due to users entering the secondary deposit address incorrectly or failing to enter it at all. Many users are also unaware that their virtual assets have been mistakenly transferred. In response, Dunamu has launched this campaign to make it easier to return mistakenly transferred virtual assets to users.

Users who have entered the secondary deposit address incorrectly or omitted it can check their mistaken transfer history on the 'Recover Mistakenly Transferred Digital Assets' page on the Upbit website.

To encourage participation in the campaign, Dunamu will waive all recovery fees for mistaken transfers until the end of this year. A Dunamu representative said, "We hope that through this campaign, users will actively recover virtual assets lost due to mistaken transfers," and added, "Upbit will continue to make relentless efforts to protect user assets and provide convenient services."

Meanwhile, over the past five years, Dunamu has successfully recovered approximately 45,000 cases out of a total of 45,474 recovery requests due to mistaken transfers, achieving a recovery rate of 99.5% as of July 2023.