Dobong-gu, Real-Time Notification Talk Service for Waiting Number at Civil Service Office

Dobong-gu Implements Real-Time Notification Service for Waiting Numbers at Civil Service Office

Enter Mobile Phone Number at Kiosk for Real-Time Updates on Waiting Queue

Alleviating Inconvenience for Residents Who Must Wait Long Hours at Civil Service Office

'Notification Talk Service for Civil Complaint Waiting Number' Usage Scene

Dobong-gu (Mayor Oh Eon-seok) has launched the ‘Civil Service Waiting Number Notification’ service to ease the inconvenience experienced by residents who have to wait long hours at the civil service office.

This service allows residents to enter their mobile phone number at a kiosk inside the civil service office instead of receiving a paper queue ticket, and then receive notifications about their waiting order on their smartphones.

Through KakaoTalk messages, real-time updates on the number of people waiting and the waiting number are provided, with notifications sent up to three times according to the waiting sequence. For seniors and others who have difficulty using smartphones, the traditional paper queue ticket issuance is still supported.

Oh Eon-seok, Mayor of Dobong-gu, said, “Many visitors to the civil service office have felt significant inconvenience due to long waiting times, but now they can freely attend to other tasks during their wait. The district will continue to provide smart administrative services to ensure residents’ valuable time is used more efficiently.”