Samsung Electronics Service "Ranks No.1 in Service Quality Again"

Service Quality Index AS Quality Overall 1st Place
Industry's First Customer Delight Call Center Selected

Samsung Electronics Service announced on the 19th that it was selected as the No. 1 company in electronic product AS quality in the customer contact sector of the Korea Productivity Center Consulting's '2023 Korea Service Quality Index (KSQI)'.

In this year's evaluation, it received the highest scores in engineer expertise and excellent service infrastructure. It ranked first for 13 consecutive years in home appliance AS and 12 consecutive years in mobile and IT AS. This result comes from a professional evaluation team experiencing and assessing services of 145 companies across 36 industries quarterly. Samsung Electronics Service stated, "We have never lost the No. 1 position since the survey began."

Samsung Electronics Service engineer providing on-site air conditioner service. [Photo by Samsung Electronics Service]

In May, Samsung Electronics Service was the first in the home appliance service industry to be selected as a 'Customer Delight Call Center' and 'Korea's Excellent Call Center for 14 consecutive years' in the call center sector, and now it has swept the customer contact sector as well. It also ranked first in mobile phone, home appliance, and computer AS quality in the '2023 Korea Service Quality Index (KS-SQI)' announced by the Korea Standards Association on the 6th.

Samsung Electronics Service announced that it is focusing on improving the core element of service quality, the 'engineer customer service (CS) capability.' Professional CS consultants such as consumer counselors and CS leaders visit service centers nationwide to provide CS training and customer response consulting. They offer 1:1 customized solutions to service engineers to enhance customer satisfaction.

The Gangnam Samsung Service Center, which opened on the 6th of last month. [Photo by Samsung Electronics Service]

Samsung Electronics Service said it is continuously striving to improve infrastructure. On the 6th, it opened a service center at 'Samsung Gangnam,' the country's first experiential flagship store. Customers can receive smartphone inspections while enjoying a differentiated experience at Samsung Gangnam.

Park Sung-min, Executive Director of Samsung Electronics Service Operations Team, said, "We are grateful to be selected as the No. 1 company in service quality," and added, "We will continue to communicate tirelessly and provide customer-centered services to realize the value of putting customers first."