11st, No.1 in Korea Service Quality Index E-commerce Sector

Customer-Centered Service Innovation

11st Street announced on the 6th that it has ranked first in the e-commerce sector of the 2023 Korea Service Quality Index (KS-SQI) for 16 consecutive years.

11st ranked first place for 16 consecutive years in the 2023 Korea Service Quality Index (KS-SQI) e-commerce category.
[Photo by 11st]

11st Street received high scores across all evaluation categories, including service expertise, environment, and outcome quality. This result recognizes the customer-centric service innovations introduced based on the ‘11st Street 2.0’ strategy.

11st Street enhances customer satisfaction by quickly delivering carefully selected directly purchased products based on customer purchase data through its next-day delivery service, Shooting Delivery, which allows customers to receive products ordered by midnight on weekdays the very next day. Additionally, it supports marketplace sellers in improving product and service quality and focusing on sales activities.

An official from 11st Street stated, “Achieving first place in KS-SQI for 16 consecutive years is a meaningful result of our relentless efforts to provide differentiated customer experiences in the competitive e-commerce market,” adding, “We plan to continue creating the best shopping environment through customer-oriented services.”