Jeju Air Declares Adoption of Consumer-Centered Management

Jeju Air announced on the 21st that it will strengthen its Consumer-Centered Management (CCM) system for sustainable growth.

On the 16th at 10 a.m., Jeju Air held a Consumer-Centered Management declaration ceremony at the Banghwa-dong International Youth Center in Gangseo-gu, Seoul, with about 20 executives and employees in attendance.

Kim I-bae, CEO of Jeju Air, stated, “We must prioritize customer value and reflect the voice of customers throughout all management activities,” adding, “We will create sustainable popularization of air travel based on a safe flight operation system, comfortable air traffic services, and reasonable airfare prices.”

Kim E-bae, CEO of Jeju Air (second from the left), is seen conducting the Consumer-Centered Management Declaration Ceremony on the 16th at the Banghwa-dong International Youth Center with Kim Tae-young, CEO of the Korea Consumer Management Council, and Hwang Guk-in, Specialist of the Korea Consumer Management Council. Photo by Jeju Air

Jeju Air formed a Consumer-Centered Management task force (TF) by gathering representatives from 15 departments including strategy, safety, information protection, transportation, cabin, and sales, centered around the Customer Service Team. Within the first half of this year, they plan to select the vision and strategic tasks for Consumer-Centered Management and sequentially review the management system in the areas of ▲Customer sector (such as advancing the VOC management system) ▲Employees sector (such as strengthening service quality training) ▲Partners sector (such as maximizing customer satisfaction through win-win management).

Jeju Air aims to obtain the ‘Consumer-Centered Management Certification,’ a system supervised by the Fair Trade Commission and certified by the Korea Consumer Agency, in the second half of this year.