Home&Shopping Appoints Lee Seong-han as Chief Customer Officer (CCO)

"Committed to Fulfilling Responsibility in Consumer-Centered Management Culture"

Home&Shopping (CEO Il-yong Lee and Won-seop Lee) announced on the 14th that it has appointed Seong-han Lee, Head of the Management Support Division, as the Chief Customer Officer (CCO) to strengthen consumer-centered management.

Through this CCO appointment, Home&Shopping aims to expedite decision-making related to customer service and establish all systems centered on the customer to further enhance customer satisfaction.

Lee Won-seop, CEO of Home&Shopping (right), and Lee Seong-han, Head of Management Support Division at Home&Shopping, are posing at the Chief Customer Officer appointment ceremony.

Through this year's organizational restructuring, Home&Shopping placed the Customer Support Office under the Management Support Division. To continuously operate consumer-centered management, the name of the Customer Support Office’s practical department was changed to the Consumer-Centered Management (CCM) Team, and the CCM Committee was newly established.

Seong-han Lee, Head of the Management Support Division, said, "We aim to provide services at a level that can impress customers through customer-friendly management activities," adding, "We will fulfill our responsibility to implement various practical tasks for customer satisfaction and lead the culture of consumer-centered management."