Hanssem Revamps Mobile Integrated Platform 'Hanssem Mall'

[Asia Economy Reporter Donghyun Choi] Interior company Hanssem announced on the 23rd that it has relaunched its online platform ‘Hanssem Mall’ with a renewal.

This renewal was carried out by integrating ‘Hanssem.com,’ which provides home remodeling, furniture products, and store information, with ‘Hanssem Mall,’ an online shopping mall specializing in furniture and household goods.

The renewed Hanssem Mall is a ‘one-stop service’ platform covering everything from information search for home remodeling to consultation, estimation, contract, construction, and after-sales service (AS). It features over 10,000 expert-designed 3D proposals and actual construction case content categorized by style, floor area, and price range. Through this, customers seeking information on home remodeling construction can comfortably and accurately find the information they want.

By using the ‘Estimate Grasp’ function, which allows users to input only the floor area and the number of rooms and bathrooms to get an approximate estimate, customers can get a quote without visiting a store. Additionally, by entering desired construction information and products/materials into the nationwide apartment blueprint data loaded on Hanssem Mall, users can obtain a more detailed estimate. This estimate can be sent to a Rehouse Designer (RD) with ‘one click,’ and customers can experience the ‘Untact 3D Proposal’ service, receiving blueprints and estimates rendered through Hanssem’s proprietary 3D design program ‘Home Planner’ online.

If customers want to examine materials or have a direct consultation, they can make a reservation for a visit consultation at the store where the Untact 3D Proposal was created through Hanssem Mall. Contracts are concluded through ‘electronic contracts’ that include all detailed items in the estimate, and the records are fully stored on the platform. Since contract details can be checked anytime and anywhere, this helps resolve information asymmetry in remodeling construction and minimizes customer inconveniences such as increased estimates during construction.

Hanssem Mall also changes the customer experience regarding construction. First, all construction processes are managed by on-site staff using the ‘Remodeling Manager,’ which records material information, schedules, and more. Compared to the previous process where customers and specialists in each field had to communicate directly via phone or text message at each stage, this system offers higher convenience, reliability, and transparency. The Remodeling Manager’s records allow real-time checking of circumstances and details in case of unexpected situations and are also used for after-sales service after completion, ensuring clear handling even after construction.

In particular, customers who sign electronic contracts, use Hanssem genuine materials, and proceed with Hanssem direct construction can receive the benefits of Hanssem’s ‘Unlimited Responsibility Remodeling.’ Unlimited Responsibility Remodeling is a solution where Hanssem takes responsibility for the entire home remodeling process, including consultation, estimation, contract, construction, and AS. The construction-specialized subsidiary ‘Hanssem Service,’ which holds Hanssem’s professional construction license, directly carries out all processes using Hanssem’s genuine materials, ensuring construction quality.

Hanssem Mall can be downloaded from the Android Play Store and Apple App Store. Existing Hanssem Mall users can access the new services by updating the app. Along with the mobile app, the mobile webpage has also been revamped, and the PC webpage will be renewed in April. Hanssem plans to continuously improve web and mobile customer experiences to further advance Hanssem Mall. Additionally, various services aimed at improving customer convenience, such as membership restructuring, will be introduced.

Kim Jintae, CEO of Hanssem, said, “Hanssem Mall is a platform that innovates all customer experiences from information search to purchase and usage by combining Hanssem’s existing offline assets and platforms. We will continuously enhance Hanssem Mall’s services and focus on innovations in construction capabilities such as Unlimited Responsibility Remodeling to build a platform that customers can use comfortably and trust highly.”