Gyeongnam Bank Holds 'Financial Consumer Rights Enhancement Advisory Group Meeting'

Discussion on Financial Support Measures for Financially Vulnerable Groups

[Asia Economy Yeongnam Reporting Headquarters, Reporter Song Jong-gu] BNK Gyeongnam Bank is continuing its efforts this year to enhance the rights and interests of financial consumers and improve financial products and services.

On the 10th, BNK Gyeongnam Bank held the "Financial Consumer Rights Enhancement Advisory Group Meeting" as part of its financial consumer protection activities.

The Financial Consumer Rights Enhancement Advisory Group Meeting was attended by about 10 people, including Executive Director Kim Yang-sook, customers, consumer organizations, academia, and media representatives.

BNK Gyeongnam Bank held a 'Financial Consumer Rights Enhancement Advisory Group Meeting.'

The advisory members exchanged various opinions on the topic of "Financial Support Measures for Financially Vulnerable Groups Due to the Increase in Non-face-to-face Financial Transactions."

In particular, they proposed diverse support measures such as developing financial products for vulnerable groups, creating a financial transaction environment through voice commands, and strengthening financial accessibility.

Kim, Executive Director and Chief Consumer Officer (CCO) in charge of financial consumer protection, said, "In the digital era, non-face-to-face channels such as mobile banking have become a new consumption behavior in finance. We will sincerely consider the suggestions of the financial consumer rights enhancement advisory members to ensure that financially vulnerable groups who are not familiar with mobile banking do not experience inconvenience, and actively reflect them in financial products and services."

BNK Gyeongnam Bank has been operating the Financial Consumer Rights Enhancement Advisory Group since 2018, which shares trends in financial consumer protection and cases of rights infringement and seeks solutions for issues that need improvement.

Last year, the bank held advisory group meetings on topics such as ▲activation plans for inclusive finance ▲improvement plans for mobile banking ▲and feasible ESG projects for sustainable management.

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