Plan to Establish Integrated City-County Call Centers
[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Seryeong] Gyeongsangnam-do held an operation briefing session for the Gyeongsangnam-do Civil Complaint Call Center on the 18th.
The briefing session was held in the conference room of the Gyeongsangnam-do Archives for about 40 civil complaint officers from cities and counties within the province.
According to the province, the Gyeongnam Civil Complaint Call Center, which opened on May 13 last year, built a call center platform with an investment of 1 billion KRW last year, and six professional counselors handle an average of 180 civil complaint calls per day.
They provide customized telephone consultation services for frequently asked inquiries related to overall provincial administration, including civil complaints, tourism, health and welfare, and COVID-19.
Professional counselors at the Gyeongsangnam-do Civil Complaint Call Center are answering civil complaint calls. [Photo by Gyeongnam Provincial Government]
On this day, Gyeongnam Province introduced the current status of the call center operation and the plan for the integrated civil complaint call service project between the province and cities/counties to the civil complaint officers in the province.
They introduced actual civil complaint response cases and cases of resolving residents' questions, and also gathered opinions from cities and counties on future operational improvement plans.
They urged the attending civil complaint managers from cities and counties to minimize civil complaint inconveniences by promptly processing the recent surge in passport issuance applications and operating during weekday nighttime hours.
The province plans to pilot a leading model through the joint use project of the counseling system between the province and Changwon, which will be fully promoted in April, and later proceed to the ‘province-city/county integrated call center construction’.
A provincial official predicted, “The integrated call center will greatly contribute not only to the convenience of residents but also to improving the quality of work for public officials and saving 18 billion KRW in city and county finances over 10 years.”
He added, “With just one call to 120 anywhere in the province, residents can receive guidance on various questions about systems or minor daily civil complaints,” and said, “We will actively promote so that all residents can receive prompt services.”
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