9 out of 10 affected by Kakao outage are regular users

[Asia Economy Reporter Kang Nahum] Kakao revealed that among the victims affected by the service disruption caused by the fire at the SK C&C Data Center in Pangyo, general users accounted for the largest proportion at 89.6%.

On the 2nd, according to Kakao, the '1015 Damage Support Council' formed for compensation and support held its second full meeting and shared with council members the classification of damage reports received through official channels over 19 days from the 19th of last month to the 6th of this month.

The majority of damage reports were from general users at 89.6%, followed by small business owners at 10.2%, and medium to large enterprises at 0.2%. Among all cases, reports of damage related to paid services numbered 14,918 (17.1%), while mentions of financial damage related to free services were about 13,198 (15.1%). The remaining 67.8% of reports were inquiries, opinions, complaints, and encouragements unrelated to financial damage.

During the meeting, detailed understanding of the damage reports was discussed along with establishing general principles for compensation. The council plans to continue holding meetings to discuss and agree on more detailed support criteria according to the types of damage.