Emons has ranked first for 11 consecutive years in the Korea Quality Satisfaction Index. [Photo by Emons]
[Asia Economy Reporter Kim Jong-hwa] Emons has been selected as the No. 1 company for 11 consecutive years in the home furniture category of the '2022 Korea Quality Satisfaction Index (KS-QEI)' organized by the Korea Standards Association (KSA).
The Korea Quality Satisfaction Index (KS-QEI) is a quality measurement model jointly developed by the Standards Association and the Korean Society for Quality Management, reflecting customer satisfaction and the characteristics of products (services). It is the most prestigious comprehensive quality satisfaction index in Korea, evaluated by consumers who have experience using the company’s products and product experts, assessing customer satisfaction and quality excellence from both consumers and experts.
Now in its 18th year, this index evaluated 'functional quality,' including performance, reliability, durability, usability, safety, and accessibility, as well as 'emotional quality,' including image, recognition, and novelty, based on surveys of 71,400 consumers and experts with experience using 357 companies across 108 categories. Emons achieved the highest score in the home furniture category and was selected as the No. 1 company for 11 consecutive years, following last year.
In 2018, Emons officially launched the premium brand 'ERDIANCE,' enhancing its brand image with high-quality eco-friendly products. The company uses only environmentally friendly materials rated E0 for all products, firmly establishing itself as a premium brand in the market.
An Emons representative stated, "Being selected as No. 1 in the Korea Quality Satisfaction Index for 11 consecutive years is the result of providing the industry's highest quality products from the customer's perspective. We will continue to do our best to improve product and service quality for customer satisfaction and sustainable management."
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