"Kakao Melon Apologizes and Offers Compensation for Service Disruption with 3-Day Pass Extension"

[Asia Economy Reporter Eunmo Koo] Melon, the music platform of Kakao Entertainment, which experienced service disruptions due to the SK C&C data center fire, apologized to users and announced compensation measures for subscription holders.

On the 16th, Melon stated in a notice, "The Kakao account login and streaming services, which had errors since the previous day, have been normalized," adding, "However, some functions are still under recovery, so service use may not be smooth."

According to Melon, as of noon on the same day, some functions such as big data-based services like charts and intimacy, as well as search, have not yet been restored.

Melon apologized for the prolonged service disruption and recovery work and presented compensation measures for affected users. As of this date, the usage period for all customers holding Melon subscriptions will be extended by three days. For regular subscription users, the payment date will be postponed by three days from the original date, and for ticket users, the original expiration date will be extended by three days.

For those who purchased via Apple and Google in-app payments, where changing the payment date is difficult, or for some affiliated subscriptions, Melon will provide 1,500 won in Melon Cash. Those whose usage period ends on the 15th will also receive 1,500 won in cash. The compensation is expected to be applied during the afternoon of the same day.