Mapo-gu, Welfare, Communication, and Civil Complaint Administration Strengthened Through Comprehensive Organizational Redesign...Securing Execution Capability and Increasing Organizational Efficiency for Successful Implementation of Key District Projects
[Asia Economy Reporter Park Jong-il] Mapo-gu (Mayor Park Gang-su ·photo) has carried out the first organizational restructuring of the 8th local government administration and has officially started moving towards the district vision of ‘New Mapo, Better Mapo.’
According to the district office, this organizational restructuring focused on securing execution capability for the speedy promotion of key projects of the 8th local government administration and improving organizational efficiency.
In particular, reflecting Mayor Park Gang-su’s governance philosophy, a comprehensive redesign of the organization was carried out, including separation, integration, and transfer of departments, to strengthen communication, welfare, and civil complaint administration.
Strengthening district administration operation ‘Walking Together with Welfare’
First, this organizational restructuring fully embodies the 8th local government administration’s policy of ‘walking together with the socially vulnerable.’ The existing Welfare and Education Bureau was renamed the ‘Welfare Together Bureau,’ and the order of bureaus was adjusted for the second time to expand organizational functions to respond to diverse welfare demands and provide detailed welfare services.
Notably, to proactively respond to the increasing elderly population and enhance expertise in disability welfare, the existing Elderly and Disabled Division was split into the ‘Senior Together Division’ and the ‘Disabled Together Division.’ Through this, a foundation was established for smoothly implementing major welfare projects of the 8th local government administration, such as meal services for residents aged 75 and older and the establishment of a Disabled Committee directly under the mayor.
Establishment of ‘New Mapo Office’ as the control tower for district administration
Additionally, a performance-oriented organizational system was established to support the execution of key projects of the 8th local government administration. The ‘New Mapo Office’ was newly established directly under the Deputy Mayor to meticulously manage major pending issues and pledge projects of the district. The New Mapo Office will serve as the central hub for overall district administration by creating a blueprint for the district’s future vision and establishing development plans to materialize it.
In line with the governance philosophy emphasizing communication administration, the office will also be responsible for operating the 365 Citizen Communication Phone and the On-site Visiting Mayor’s Office, aiming to create more realistic and timely policies by collecting public opinion.
Formation of dedicated teams for successful promotion of pledge projects
Another notable change is the formation of dedicated organizations for the focused promotion of key pledge projects of the 8th local government administration. Leveraging the advantage of having the longest stretch along the Han River among Seoul’s autonomous districts, the ‘Mapo Circular Train Team’ was newly established within the Tourism Policy Division to make Mapo-gu a cultural tourism hub.
Also, to support pregnant women and encourage childbirth, the ‘Sunlight Center Team’ was newly established within the Health Center for the construction of the district-run Sunlight Center. To support low-income residents who suffer disadvantages during development processes, the ‘Compensation Housing Team’ was newly established within the Housing Coexistence Division, creating an organizational environment that can intensively promote major pledge projects.
Increasing organizational efficiency through integration and consolidation of similar and overlapping functions
Functions that have been reduced or are similar will be integrated or consolidated. Projects with reduced functions such as cooperation governance, resident participatory budgeting, and the 5 million trees project will be integrated or transferred to teams with similar functions. Tasks directly related to residents’ safety, such as major disaster prevention and civil defense, will be transferred to the Resident Safety Division. The Building Safety Center Team, responsible for building safety management, will be transferred to the Building Support Division to strengthen collaboration and work efficiency within departments.
Also, the Job Support Division was renamed the ‘Youth Job Division,’ and youth-related tasks previously under the Youth and Adolescent Team were transferred to support systematic youth policies such as employment and entrepreneurship support for young people, which is one of the measures to improve work efficiency.
The names of bureaus, divisions, and teams were also newly changed. The Administrative Management Bureau was renamed the Administrative Support Bureau, the Welfare and Education Bureau became the Welfare Together Bureau, the Tourism and Jobs Bureau was changed to the Tourism Economy Bureau, and the Planning and Finance Bureau was renamed the Financial Management Bureau. In total, 23 divisions and 62 teams had their names changed to reflect internal and external environmental changes and the policy direction of the 8th local government administration.
Additionally, according to policies to strengthen civil complaint administration, the Welfare Team 1 and Welfare Team 2 at the Community Service Centers were integrated and operated as the ‘Resident Welfare Team,’ and a new ‘Integrated Civil Complaints Team’ was established to exclusively handle civil complaints, aiming to further improve the quality of civil complaint services.
Mayor Park Gang-su of Mapo-gu stated, “With the organizational foundation established to realize the vision of the 8th local government administration, we will continue bold challenges and innovations to create a newer and changing Mapo.”
This organizational restructuring was deliberated and approved at the temporary meeting of the Mapo-gu Council on the 5th of last month and implemented on the 7th of this month.
◆Mapo-gu Personnel
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