'StyleV' Causing Controversy Over Refund Delays
Same Representative and Business Location
Identical Sales Methods and Damage Types
[Asia Economy Reporter Jeon Jinyoung]
Mr. A purchased six clothing items from the online shopping mall ‘Osissa’ website on the 13th of last month and paid 72,460 KRW via bank transfer. After the delivery was delayed, he requested a refund but has not yet received his money back.
The Korea Consumer Agency announced on the 6th that it has issued a consumer damage advisory due to an increase in consumer complaints related to the online shopping mall Osissa.
According to the Consumer Agency, the shopping mall was recently found to have the same representative and business location as ‘StyleV,’ which caused controversy due to delivery and refund delays. Unlike StyleV, which mainly sold essential items such as ramen, Osissa primarily sells clothing at low prices, but the sales methods and types of damages are the same.
In September, a total of 161 consultations related to Osissa were received at the Consumer Counseling Center, and during the same period, seven damage relief applications were submitted to the Korea Consumer Agency, all citing delivery and refund delays as the reason. The Consumer Agency explained, “Communication with the company is not smooth, so consumers need to be cautious.”
The Consumer Agency advises caution when using shopping malls that advertise selling products at prices significantly lower than the market price, recommends using credit cards rather than cash when making transactions, and advises against transactions if only cash payments are accepted.
Furthermore, consumers who have suffered damages due to delivery and refund delays from the company are urged to contact the Consumer Counseling Center for guidance on how to respond, and if payment was made by credit card, to immediately seek assistance from their credit card company.
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