Seoul 120 Dasan Call Center Signs Business Agreement with Seoul Institute of Technology... Expert Collaboration

On the 19th, Seoul City 120 Dasan Call Foundation Holds Business Agreement Ceremony
Expecting to Alleviate Seoul Citizens' Inconvenience through AI-Powered Consultation Service Innovation

[Asia Economy Reporter Lim Cheol-young] The Seoul Institute of Technology and the Seoul 120 Dasan Call Foundation announced on the 17th that they will sign a Memorandum of Understanding (MOU) on the 19th to establish measures to resolve inconveniences for Seoul citizens through innovation in consultation services based on artificial intelligence (AI), a core project of Dasan Call 2.0 and Seoul Vision 2030.

This MOU includes ▲ establishing mid- to long-term strategies for transitioning to an AI contact center and discovering ways to innovate consultation services ▲ mutual cooperation to prepare plans for building AI-based consultation services and response systems ▲ joint cooperation for the development and field verification of consultation service technologies applying AI technology ▲ advisory services for mid- to long-term informatization strategy plans (ISP) for 120 smart consultation ▲ and measures to automate AI services for frequently occurring simple and repetitive field civil complaints.

In particular, synergy effects are expected as this collaboration involves the first local government scientific research institute with AI and big data technology capabilities and advanced technology-based research experience, and an administrative consultation agency that communicates directly with citizens 24/7, handling consultations and civil complaint reception for Seoul city, autonomous districts, public health centers, and business offices across Seoul’s administrative tasks.

Im Seong-eun, Director of the Seoul Institute of Technology, said, “Not only will smart consultation services based on AI such as AI chatbots be provided on the foundation of the already established database, but we will also ensure that this leads to administrative innovation through technology in the future.”

The 120 Dasan Call Foundation expects that as a result of this agreement, AI will handle simple and repetitive consultations while counselors focus on in-depth problem-solving, establishing a role-sharing system that will alleviate connection delays and improve consultation quality.

Lee I-jae, Chairman of the 120 Dasan Call Foundation, said, “The vast data and know-how of the 120 Dasan Call Foundation, which has stood by Seoul citizens in difficult times for the past 15 years, have met the excellent technological capabilities of the Seoul Institute of Technology, leading the smart city Seoul, opening up infinite possibilities for big data utilization. We will open a new chapter of digital civil complaint administration where technology and people walk together, contributing to the development of city administration and the enhancement of citizen happiness.”