Shinhan Bank Launches 24-Hour 'Safe Conversion Loan' Consultation Using AI

When calling banks and branch main numbers, AI voice bot provides basic consultations on limits, interest rates, etc.
Advance notice service starts on the 7th, and loan applications will be possible after the launch of the Anshim Conversion Loan in September

[Asia Economy Reporter Yoo Je-hoon] Shinhan Bank announced on the 12th that it plans to utilize AI consultations through the voice bot Solli and chatbot Aurora for customer consultations regarding the 'Safe Conversion Loan' scheduled to be implemented next month. The Safe Conversion Loan is a product that converts variable interest rate loans into low fixed interest rate loans without early repayment fees.

Shinhan Bank applied AI consultation technology to phone inquiries and chat inquiries on Shinhan SOL to provide customers with smooth 24-hour Safe Conversion Loan consultations. The Safe Conversion Loan AI consultation support service will start as a preliminary guidance service on the 17th, and when the Safe Conversion Loan is launched next month, customers will be able to consult and apply for loans through AI.

Customers who wish to consult about the Safe Conversion Loan can call the bank's main number or Shinhan Bank branch main number, where the voice bot Solli will conduct basic consultations on limits, interest rates, and more. Through this, customers can easily and conveniently receive Safe Conversion Loan consultations without waiting time 24 hours a day, and if they want more detailed explanations, they can proceed with in-depth consultations through a consultant. In particular, related consultations are also provided through chatbot Aurora, which can be accessed by pressing the speech bubble at the bottom right of the Shinhan SOL main screen, further enhancing customer convenience.

A Shinhan Bank official said, "We thought it was essential to apply AI consultation technology from the customer's perspective when considering Safe Conversion Loan consultations," adding, "We will continue to strive to improve the rights and interests of financial consumers and to innovate finance centered on customers."