SKT and ICT Family Rank 1st in Korea Service Quality Index

[Asia Economy Reporter Lim Hye-seon] SK Telecom announced on the 30th that it has ranked first in the mobile telecommunications sector of the 2022 Korea Service Quality Index (KS-SQI), organized by the Korea Standards Association, for the 23rd consecutive year. In particular, SK ICT Family's five companies all ranked first in six related categories in this year's survey, following last year.

SK Broadband achieved first place for eight consecutive years in the high-speed internet sector and four consecutive years in the IPTV service sector. SK Telink ranked first in the international call sector for 14 consecutive years, 11st Street ranked first in the e-commerce sector for 15 consecutive years, and SK Shieldus recorded first place again this year in the unmanned security sector, following last year.

SKT analyzed that "the recognition came from innovations in customer experience using cutting-edge ICT technologies such as artificial intelligence and continuous efforts to improve service quality." KS-SQI is an index developed by the Korea Standards Association that quantifies customer satisfaction by measuring satisfaction in eight areas?professionalism, sincerity, proactiveness, social value, and others?based on customers who have used domestic companies' products and services. Jointly developed by the Korea Standards Association and the Seoul National University Business Research Institute, KS-SQI has been surveyed since 2000 and is recognized as a representative customer satisfaction index indicating the quality level of the domestic service industry.