Providing Customized Business Solutions
As more small and medium-sized merchants transition to online sales, startup online business solutions are gaining attention. These startup solutions help small and medium-sized merchants, who often lack the budget and manpower, efficiently operate their online shopping malls.
Channel Talk helps streamline customer inquiries, which used to come through bulletin boards or phone calls, into a chatbot to improve consultation efficiency. In fact, for frequently asked questions typical of shopping malls, such as size and color exchanges or returns, handing them over to a chatbot that can respond instantly 24/7 can reduce overall inquiries by about 50%. This also reduces costs associated with call centers. Channel Talk’s basic chatbot function is a free service, so even if consultation volume increases, no additional fees are charged, thereby lowering the overall customer service management costs.
V Review, an AI-based video review service operated by Indent Corporation, is a platform that uses its patented AI technology to collect video reviews from actual buyers and automatically upload them to online shopping malls. It has been adopted by approximately 2,700 shopping malls. The effect of V Review is especially prominent in the fashion item sector, where customers can share their experience of how the clothing feels when worn. This complements the limitation of online shopping, where product experience is difficult before purchase, through video reviews.
Linkshops, a Dongdaemun clothing intermediary platform, helps retailers who have just started their business operate long-term without inventory or cost burdens. Linkshops, which moved the offline-centered Dongdaemun wholesale market online, opens online sales channels for wholesalers, and allows retailers to handle complex procedures such as purchasing, delivery agency, payment, and tax invoice issuance through apps and the web.
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