Establishing a Customer-Centered Financial Consultation Platform Without Location or Device Restrictions
[Asia Economy Reporter Park Sun-mi]KB Kookmin Bank announced on the 18th that it has expanded the ‘KB Video Consultation Service’ through KB Star Banking to provide financial services equivalent to face-to-face channels.
The KB Video Consultation Service can be used via the web without installing a separate app or program for video consultations. Following the launch of a dedicated video consultation window and PC (internet banking) video consultation service in December last year, customers can now also receive video consultations through mobile devices.
With this improvement, video consultations can be easily accessed on mobile devices regardless of location. Customers can listen to explanations from staff through their own smart devices and subscribe to products using mobile forms.
Additionally, expert video consultations are available for customers requiring advice in specialized fields such as real estate and taxation. The mobile video consultation service will be pilot-operated for customer center management customers and some branch customers, with plans to expand the user base.
A KB Kookmin Bank official stated, “This video consultation service reflects the will of KB Financial Group Chairman Yoon Jong-kyu to ‘leap forward as the number one financial platform,’” adding, “We have established the same process as face-to-face counters, allowing simultaneous sharing of product brochures, mobile form completion, password input, and ID card photographing on mobile devices, which will increase satisfaction for both staff and customers.”
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