Shinbo Opens Non-Face-to-Face Business Platform 'Shinbo OnBiz'

[Asia Economy Reporter Kwangho Lee] On the 20th, the Korea Credit Guarantee Fund announced that it has completely revamped its institutional website to accelerate untact finance in the post-COVID-19 era, enhance user convenience, and expand non-face-to-face services.

The new website allows users to select and access the institution's promotional channels and non-face-to-face business platforms according to their purpose through a newly established initial screen, and improves accessibility and visibility for users by simplifying the menu system.

In particular, the ten existing scattered business platforms, such as credit guarantees and accounts receivable insurance, have been integrated into 'Shinbo OnBiz,' and new non-face-to-face services such as guarantee period extension, insurance claim filing, and debt adjustment agreements have been greatly expanded to enable various services provided by Shinbo to be handled without visiting in person.

Additionally, all services and content on the website and Shinbo OnBiz are provided on mobile, allowing customers to conveniently use the same services as on PC anytime and anywhere through their smartphones.

Furthermore, as the first financial public institution to introduce electronic braille services on its website, Shinbo has taken the lead in fulfilling social responsibility by protecting the right to information for the visually impaired and providing equal opportunities to use policy finance services.

A Shinbo official stated, "Through the revamp of the non-face-to-face business platform and mobile app, we have provided customers with diverse and convenient non-face-to-face services," adding, "We will continue to promote demand-centered digital business innovation by introducing various digital services."