Woori Bank Introduces 'Digital Desk' Video Consultation Counter

Providing Financial Services Identical to Branch Counters

[Asia Economy Reporter Kim Jin-ho] Woori Bank announced on the 13th that it will operate a remote video consultation counter called ‘Digital Desk,’ where customers can use banking services via video call.

‘Digital Desk’ refers to a video consultation counter where visiting customers receive banking services equivalent to those at a regular counter from a video consultation staff member without needing to operate any separate devices. Customers simply sit at the ‘Digital Desk’ and press the consultation connection button on the screen, and the video consultation staff will handle the requested services.

Services available at the ‘Digital Desk’ include new savings and deposit accounts, various reports, and loan consultations. The video consultation staff verify the customer’s identity by comparing their face with a scanned ID card and confirming the authenticity of the ID, ensuring secure transactions. Additionally, customers who have pre-registered their palm vein patterns can conveniently complete transactions using only vein authentication.

Starting January next year, Woori Bank plans to expand the issuance of physical certificates such as passbooks, OTPs, and security cards for the first time in the banking sector. With future service enhancements, the quality of ‘Digital Desk’ services will also improve, allowing customers to receive expert consultations with tax and real estate specialists at the head office.

‘Digital Desk’ will be installed and operated at 10 locations, mainly in branch areas with service gaps and branches with many visiting customers. Usage frequency and customer feedback will be continuously monitored to gradually expand installations.

A Woori Bank official stated, “This will significantly improve digital financial accessibility for customers unfamiliar with digital banking and provide customers with a new digital experience.”