KT Communication Disruption Compensation Inquiry Service Ends... 7,200 Inquiries Received

[Asia Economy Reporter Jang Sehee] KT announced on the 1st that it has terminated the operation of the compensation inquiry website established for customers who experienced network disruptions to check eligibility and compensation amounts.

On the same day, KT posted on the website, "We sincerely apologize to customers who experienced inconvenience due to the internet and other service disruptions that occurred on October 25th, and inform you that the internet and other service disruption compensation inquiry service has ended as of November 30th."

KT also concluded the operation of the dedicated support center established for customer compensation.

The center received a total of 7,200 customer inquiries over 26 days from November 5th to 30th.

Among these, approximately 1,470 were requests for small business registration. Small business owners who had subscribed under personal lines requested to register their damage cases under small business lines.

KT explained, "We will accommodate the approximately 1,470 requests and provide compensation at the small business level." Additionally, about 130 cases involved customers directly mentioning the damage amount and applying for compensation. KT stated that it is "carefully reviewing the damage level and supporting evidence for these cases."

Meanwhile, KT decided to provide compensation amounts averaging 1,000 KRW for individual and corporate customers and around 7,000 to 8,000 KRW for small business owners for the network disruption that occurred nationwide on October 25th.