On the 12th, Dongyang Life announced the introduction of the 'Angel U Service,' which allows customers to easily submit or receive documents.
[Asia Economy Reporter Oh Hyung-gil] Dongyang Life Insurance announced on the 12th that it has introduced the 'Angel U Service,' allowing customers to easily submit or receive documents.
When additional documents such as identification are required at the call center, an internet address (URL) is sent to the customer's mobile phone, enabling the customer to directly photograph and send the documents. This reduces the hassle of submitting documents via separate fax or mail.
Also, when certificates or receipts are needed for premium payments, cancellation refunds, or insurance contract loan balances, customers can directly check the documents and even save them on their mobile phones, making the process much easier.
Real-time document verification and processing have significantly improved customer convenience and operational efficiency.
A Dongyang Life Insurance official stated, "We plan to maximize customer convenience by enabling contract-related changes that were previously only possible through branch visits," adding, "We will continue to expand the scope of non-face-to-face services and strive to provide high-quality customer service."
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