KT CEO Koo Hyun-mo Officially Apologizes "Compensation Plan Prepared Regardless of Terms" (Update)

On the morning of the 28th, KT CEO Koo Hyun-mo held a meeting with Democratic Party members of the National Assembly's Science, Technology, Information and Broadcasting and Communications Committee at the KT Hyehwa Center in Jongno-gu, Seoul. Afterward, he bowed his head in apology and stated, "Regardless of the terms and conditions, we will prepare a compensation plan."

[Asia Economy Reporter Cha Min-young] KT CEO Koo Hyun-mo officially apologized on the 28th for the recent KT wired and wireless internet outage and stated, "Regardless of the 3-hour policy, we will actively prepare compensation measures."

CEO Koo made this statement after holding a meeting with Democratic Party members of the National Assembly's Science, Technology, Information and Broadcasting Committee at the KT Hyehwa Center in Jongno-gu, Seoul, that morning.

Earlier, on the 25th from 11:20 a.m., errors occurred nationwide on KT's wired and wireless internet networks for 40 to 85 minutes, paralyzing all communication networks including phone and internet. KT initially suspected a 'large-scale DDoS attack' as the cause but corrected it to a 'routing (network path configuration) error' just over two hours later.

According to KT's terms of service, customers subscribed to services such as mobile phones, high-speed internet, and IPTV must be compensated if they are unable to use the service for more than 3 consecutive hours without their own fault. However, this incident officially ended after about 1 hour and 25 minutes. It was also pointed out that it is not easy for self-employed individuals and others to prove a causal relationship for direct damages.

Although CEO Koo expressed his intention to prepare compensation plans personally, the internal board resolution process at KT remains. CEO Koo said, "The specific compensation plan is under discussion, and I will inform you again," adding, "Since this compensation is outside the terms of service, it must go through a board resolution, but the timing will be expedited."