[Asia Economy Reporter Oh Hyung-gil] ABL Life announced on the 26th that it will operate various digital-based customized services in line with the trend of the non-face-to-face era.
They provide a 'chatbot service' that allows customers to receive insurance service consultations simply by accessing KakaoTalk. This service enables customers to easily handle tasks such as premium payments, insurance policy loans, accident insurance claims, and personal information changes via chat, which are the most frequently processed through the call center.
In August, noticing that about 40% of accident insurance claim customers were submitting documents via fax, they launched a new claim service. This is a digital fax insurance claim service using the ABL Life website and mobile application (app), eliminating the inconvenience of using fax machines.
Additionally, the 'Mobile·Cyber Accident Insurance Real-time Payment Service,' which allows customers to receive insurance payments simultaneously with accident insurance claims via mobile, is also receiving positive responses from customers. When information is entered on the accident insurance claim screen, the secondary review process is skipped, and the automatically approved accident insurance payment is directly transferred to the customer's account.
ABL Life was the first in the industry to introduce video services using mobile devices in July 2017. By using the video consultation service app, customers can receive consultations on supplementary payment tasks such as insurance policy loans, cancellations, reductions, and mid-term withdrawals, as well as accident insurance claims and insurance changes, without visiting the customer center.
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