Emart24 Provides Answers to Franchisees' Questions Through 'Kakao Chatbot Service'

24-Hour Non-Face-to-Face Consultation Available for Event Products and Welfare Benefits

[Asia Economy Reporter Jo In-kyung] Emart24 announced on the 11th that it has launched a KakaoTalk chatbot service for store owners to enhance the convenience of store operations.

Emart24 has analyzed inquiries from store owners through its call center and categorized them into four main categories: ▲ Products, Marketing, Sales ▲ Logistics, Systems, Facilities ▲ Finance, Welfare, Consumables ▲ Community, CSR, Startups, which are now guided through the KakaoTalk chatbot. The service includes information frequently requested by store owners, such as new products and promotional items, POS (point of sale) usage, and welfare benefits, designed to assist in store operations.

Store owners can access the chatbot service by opening the KakaoTalk app, clicking the store owner KakaoTalk chatbot URL, and completing the e-store/POS ID authentication process.

Previously, store owners had to contact the head office call center or staff for inquiries during store operations, but with the introduction of the KakaoTalk chatbot service, 24-hour easy and convenient non-face-to-face consultation is now available. The service is structured around frequently asked questions, enabling quick responses to simple and repetitive inquiries, allowing call center staff to focus on handling more complex issues, according to the company.

Earlier, the KakaoTalk chatbot service for customers, introduced by Emart24 last year, also received positive feedback. From the beginning of this year until September, the average daily number of chatbot users reached 118, an 11.8-fold increase compared to last year.

An Emart24 official said, "We introduced the chatbot service to quickly and conveniently resolve questions from store owners and employees," adding, "We expect that by activating the chatbot, we will provide an environment where store owners and head office staff can focus on their core tasks, thereby greatly enhancing customer satisfaction."