Hyundai Construction Equipment Expands Global Market for Remote Fault Diagnosis Service

[Asia Economy Reporter Suyeon Woo] Hyundai Construction Equipment announced on the 9th that it will expand its remote construction equipment fault diagnosis service, 'Proact Care,' to the domestic market as well as Oceania and Southeast Asia starting this month, aiming to enhance customer satisfaction.

Proact Care is a customer equipment management service that utilizes information and communication technology (ICT) and digital technology to monitor and analyze equipment status in real time, supporting immediate action when abnormalities are detected. Based on Hyundai Construction Equipment's remote management system 'HiMate,' Proact Care includes a function that allows A/S personnel to recognize and resolve fault signs in advance without customer requests.

Hyundai Construction Equipment stated that since operating the Proact Care service in the North American region from February this year, equipment downtime (time when equipment is inoperable due to faults) has been minimized and initial measures have become possible, receiving high praise from customers.

Based on the successful pilot operation results, Hyundai Construction Equipment plans to expand the Proact Care service starting this month not only in the domestic market but also focusing on Oceania and Southeast Asia, where HiMate has a high adoption rate. Subsequently, by 2022, the service will be sequentially provided in key markets such as China and Europe.

In particular, Hyundai Construction Equipment expects to enhance brand reliability by database-izing information obtained from equipment and fault handling results through Proact Care operations and utilizing this data to provide accurate guidance in various future situations. Additionally, for engines, the company plans to provide core fault causes and corrective measures by utilizing the remote engine diagnosis function developed in collaboration with the global engine manufacturer Cummins in the United States.

Kim Yong-sung, Head of Hyundai Construction Equipment HiCare Center, said, "We plan to expand smart services using ICT to pay more attention to after-sales management of equipment," adding, "By enhancing service stability and ensuring equipment availability time, we will realize customer satisfaction."