SK Stoa Opens KakaoTalk Customer Center... "From Order to Consultation All in One"

SK Stoa has opened a KakaoTalk customer center, offering a service that allows customers to handle everything from ordering and payment to exchanges, returns, and consultations all in one place.

[Asia Economy Reporter Lim Chunhan] SK Stoa announced on the 27th that it has opened a KakaoTalk customer center, offering a service that allows customers to handle everything from ordering TV products during broadcasts to payment, exchanges, returns, and consultations all at once. This is the first time among T-commerce companies that the entire customer satisfaction (CS) process has been applied through KakaoTalk.

At the SK Stoa KakaoTalk customer center, customers can not only order TV products currently being broadcast but also check order history within the last three months, change orders, cancel, return, exchange, check delivery status, and even withdraw requests by themselves. Functions such as 1:1 inquiries related to order details, updating personal information, checking programming information, and direct access to the mobile app are also available.

Customers can use the service by searching for SK Stoa on KakaoTalk Plus Friend and adding it as a friend. By simply following the chatbot guidance and clicking, they can purchase the desired products. Even by entering simple keywords in the chat window, customers can receive guidance on the services they want.

An SK Stoa official said, “We always think about how to enhance customer convenience and provide differentiated services,” adding, “We will continue to focus on shopping curation that is always easy and convenient to access.”