Hanwha Life Insurance Achieves 'Consumer-Centered Management' Certification for 8 Consecutive Years

Hanwha Life announced on the 29th that it has obtained the 'Consumer-Centered Management (CCM) Certification' for eight consecutive years. Kim Jeong-su, Team Leader of the Consumer Protection Office at Hanwha Life (right), is taking a commemorative photo with Kim Jae-shin, Vice Chairman of the Fair Trade Commission.

[Asia Economy Reporter Oh Hyung-gil] Hanwha Life announced on the 29th that it has obtained the 'Consumer-Centered Management (CCM) Certification' for the eighth consecutive year.

The CCM certification system, certified by the Fair Trade Commission and evaluated by the Korea Consumer Agency, is a system that certifies whether a company's management activities are consumer-centered and continuously improved every two years.

Since 2006, Hanwha Life has been operating Hanwha Toktok, which integrates and manages customer voices from call centers, online, and mobile channels to protect financial consumers. It received favorable evaluations for its improved operational capabilities in financial consumer protection, such as operating a complaint prediction system to prevent consumer complaints and improve customer inconveniences by analyzing customer complaint data.

In line with the enforcement of the Financial Consumer Protection Act in March, all executives and employees of Hanwha Life pledged the Financial Consumer Protection Charter.

Additionally, Hanwha Life established the Financial Consumer Protection Committee chaired by the CEO twice a year in accordance with the Financial Consumer Protection Act and operates the Consumer Protection Council attended by key executives from 12 practical departments.

Kim Jung-soo, Senior Executive Director of Hanwha Life's Consumer Protection Office, said, "Along with consumer-centered management, we will fulfill our social responsibilities for sustainable corporate development through ethical management and ESG management, and strive to provide financial products and services that add value to customers' lives."