Shinhan Financial Investment Builds RPA Platform 'Rdaeri'

[Asia Economy Reporter Minji Lee] Shinhan Financial Investment announced on the 17th that it has established the RPA platform ‘R-daeri’ to accelerate company-wide digital transformation.

RPA (Robotic Process Automation) is a software technology that automates repetitive tasks previously performed by humans. Through the newly launched RPA platform, any Shinhan Financial Investment employee can request RPA development related to their work at any time. Additionally, the entire lifecycle from automation development to operational status can be managed at once.

Furthermore, through the dashboard, it is possible to check the time and cost savings by department and employee where RPA has been introduced, and share excellent RPA cases within the company, enabling more efficient new proposals. The RPA platform ‘R-daeri’ was selected as the platform name through an internal contest. ‘R-daeri’ signifies the collaboration between humans and robots to spread digital workers company-wide.

Shinhan Financial Investment proactively introduced RPA in the securities industry, implementing 120 automated tasks across not only the back office but the entire business, saving over 50,000 hours.

Notably, in April, the company automated the suspicious transaction reporting tasks related to anti-money laundering, specifically the financial fraud items. Approximately 170 cases occur annually, and each case took 30 minutes for monitoring and report preparation of suspicious financial fraud transactions, which has now been automated through RPA. Going forward, the company plans to expand the scope of RPA-applicable tasks by integrating new digital technologies such as chatbots and AI-based text recognition solutions.

Yoo Hae-eun, Head of Business Innovation at Shinhan Financial Investment, said, “With the RPA platform, we will improve work processes through communication between humans and robots and build an intelligent digital work environment.”