Chairman Kim Hak-do's On-site Management Shines Amid COVID-19 Crisis

Korean Service Management Society 'Service Excellence Award' Winner
Leading COVID-19 Crisis Overcoming... Presenting Future Vision for SMEs and Ventures

Kim Hak-do, the chairman, is receiving the SEA Award from the Korean Service Management Association on the 14th and sharing his thoughts.

[Asia Economy Reporter Kim Cheol-hyun] Kim Hak-do, Chairman of the Small and Medium Business Corporation (hereinafter referred to as SBC), was recognized for his 'field-centered service management' amid the COVID-19 crisis.

On the 14th, SBC announced that Chairman Kim received the 'Service Excellence Award' from the Korea Service Management Society (President Yoo Han-ju). This award is given to corporate or public institution executives who have contributed to service management. It started last year and is now in its second year. There were four recipients in the CEO category, and Chairman Kim was the only one from quasi-governmental institutions.

The award ceremony took place at the '2021 Korea Service Management Society Spring Conference' held at the Grand Intercontinental Seoul Parnas in Gangnam, Seoul. Yoo Han-ju, President of the Korea Service Management Society, explained the reason for Chairman Kim's award, stating, "The field-centered management strategy promoted by SBC and the leadership of its head were highly evaluated amid the COVID-19 crisis."

To overcome the COVID-19 crisis, SBC increased the scale of policy funds to a record high of 6.3 trillion KRW and proactively introduced non-face-to-face evaluations and Hi-Pass evaluations to quickly support policy funds at the corporate site. In addition, to overcome the export crisis, SBC established a one-stop export support system linking global platforms such as Amazon with domestic platforms, and collaborated with related organizations to provide urgent joint logistics support for air and maritime transport.

Moreover, Chairman Kim presented a future vision for small and medium ventures. To this end, he analyzed big data held by SBC to find commonalities among successful companies at each growth stage and proposed the '3C (CEO, Customer, Change)' strategy. He also shared 11 checklists for industry-specific crisis response strategies and management crisis inspections with companies.

Chairman Kim emphasized, "SBC has strived not only to support overcoming management crises caused by COVID-19 but also to present the future vision and direction of change for small and medium ventures. Going forward, I will continue to work hard to discover and expand demand-centered policy services by actively engaging in the field."