Eun Seong-su Visits Insurance Call Center: "We Will Improve Recruitment Channels Efficiently"

Eun Seong-su, Financial Services Commission Chairman, Checks Compliance with COVID-19 Prevention Guidelines
Communicates While Listening to Insurance Agents' Difficulties

Eun Sung-soo, Chairman of the Financial Services Commission, is visiting the NH Nonghyup Life Insurance call center to inspect compliance with COVID-19 quarantine guidelines.

[Asia Economy Reporter Park Sun-mi] Eun Sung-soo, Chairman of the Financial Services Commission, stated on the 29th, "Three environmental changes?the COVID-19 situation, the enforcement of the Financial Consumer Protection Act, and the promotion of digital innovation?are occurring simultaneously," adding, "If we utilize these well, there will be a way to solve quarantine issues while innovatively strengthening consumer protection."

Chairman Eun made these remarks during a visit to the NongHyup Life Insurance call center to check compliance with quarantine guidelines following the implementation of the special COVID-19 quarantine week (April 26 to May 2).

During the call center visit, Chairman Eun held a meeting with telemarketing insurance planners to listen to the difficulties they face in the insurance solicitation process after COVID-19.

The call center branch managers and insurance planners attending the meeting reported that they are strictly adhering to quarantine guidelines due to COVID-19 and are doing their best to inform consumers about the system changes following the enforcement of the Financial Consumer Protection Act. However, due to the nature of the work involving long hours of phone calls with customers while wearing masks, they experience significant fatigue and consumer complaints. They requested various institutional improvements to make the insurance solicitation process by phone more efficient.

Eun Sung-soo, Chairman of the Financial Services Commission, is visiting the NH Nonghyup Life Insurance call center to check compliance with COVID-19 quarantine guidelines.

In response, Chairman Eun said, "Planners get tired from explaining like machines, while consumers do not fully understand the products," adding, "We plan to make efforts to improve the system so that face-to-face, telephone, and digital solicitation channels can be mutually combined, complemented, and innovated."