Kookmin Bank "Voice Phishing Cases Decrease by 62%... Prevention System Success"

All Employees Actively Preventing Voice Phishing Damage Themselves

[Asia Economy Reporter Park Sun-mi] KB Kookmin Bank announced on the 21st that the amount and number of voice phishing damages decreased by 69.2% and 61.9%, respectively, compared to the previous year.

KB Kookmin Bank achieved over 550 cases of preventing voice phishing withdrawal incidents at branches last year. In the first quarter of this year alone, it prevented damages exceeding 5 billion KRW through about 230 cases, and 27 KB Kookmin Bank employees received commendations from the police for this effort.

KB Kookmin Bank is recently focusing its work capabilities on preventing voice phishing. Centered on the ‘New Monitoring System’ that analyzes customers’ financial transaction patterns and cash flow in real time to detect signs of voice phishing, the bank has built a comprehensive voice phishing prevention system using IT techniques, continuously strengthening malicious app detection functions.

As it became difficult to withdraw voice phishing damage funds due to the strengthened prevention system, the bank is also focusing on preventing face-to-face extortion crimes, where victims are made to withdraw the damage funds themselves and then deliver them, by utilizing its branch network.

To this end, the bank regularly conducts non-face-to-face training on voice phishing cases and response methods for all employees, and provides rewards and evaluation incentives to branches and employees with high efforts in preventing voice phishing damage withdrawals. Additionally, an internal computer system has been established to share cases of preventing withdrawal incidents so that employees can mutually utilize it.

A KB Kookmin Bank official stated, “To prevent voice phishing crimes, it is important that all employees protect customer assets with a mindset centered on an advanced computer prevention system,” and added, “We will continue to do our best to protect our valuable customer assets.”