Woori Card Holds Non-Face-to-Face Launch Ceremony for Customer Panel 'Woori Friend'

Composed of 10 Woori Card members including foreigners and seniors

Heo Jeong-jin, Vice President of Woori Card (left), and Chief Customer Officer No Sang-ju are taking a commemorative photo with 10 customer panel members at the non-face-to-face launch ceremony of the customer panel 'Woori Friend' held at Woori Card Gwanghwamun headquarters on the 7th.

[Asia Economy Reporter Ki Ha-young] Woori Card announced on the 13th that it held an online launching ceremony for its customer panel 'Woori Friend' to practice customer-centric management and strengthen financial consumer protection.

The launching ceremony held on the 7th was attended by a small number of Woori Card executives and employees, and the selected customer panel members participated online and expressed their aspirations for future activities.

Woori Friend consists of 10 Woori Card members from various age groups ranging from their 20s to 60s, including financially vulnerable groups such as foreigners, the elderly, and university students. They will engage in various areas such as proposing ideas for Woori Card services, usage and evaluation, care services for financially vulnerable groups, and infrastructure inspection through regular and ad hoc meetings.

Huh Jung-jin, Vice President of Woori Card, said, "We will take the lead in customer-centric management by carefully reviewing and reflecting the opinions of the customer panel to resolve customer inconveniences and provide differentiated value." He added, "Since the operating philosophy of the customer panel is 'Listen, Act, and Change,' we will continue to listen to customers' voices and lead change and development through this."

Meanwhile, Woori Card has maintained the lowest number of complaints in the industry every year. Focusing on proactive consumer protection activities such as preventing consumer complaints in advance and conducting voluntary inspections of consumer protection implementation, the number of complaints per 100,000 members as of the end of last year was 0.65, less than half the industry average.