Gwanak-gu, Why Conducted Non-Face-to-Face Courtesy Training for All Employees with Healing Music?

Invitation-Style Appreciation Manual Expressing Gratitude for Staff Efforts...First Phone Greeting Campaign "Gamsaro Yeoneun Gwanak" Focused on Restful Kindness Training

[Asia Economy Reporter Park Jong-il] Gwanak-gu (Mayor Park Jun-hee) will conduct kindness training with healing music by a pop opera singer for all employees from the 12th to the 14th.

To prevent the spread of COVID-19, the training will be held online again this year, moving away from the traditional lecture-style delivery to a new format featuring music by a pop opera singer for the first time.

This training, themed “Gwanak Opened with Gratitude,” the revised first telephone greeting campaign of Gwanak-gu this year, will feature pop soprano Yum Myung-ji introducing key telephone response manuals along with music, providing a restful kindness training experience.

Previously, the district unified the first telephone greeting to “Thank you” to express gratitude to residents and colleagues exhausted by COVID-19, and to enable natural and prompt consultations through brief greetings.

To ensure smooth training, an invitation-style gratitude manual expressing thanks for the hard work of employees tired from COVID-19 emergency duties was distributed in advance, and toothbrush sterilizers will be given by lottery to employees attending the training.

Additionally, the district is making various efforts to implement kind administrative services. These include customized visiting kindness training suited to the COVID-19 situation, monitoring of civil complaint responses, operation of kindness leaders, and production of kindness binders. Various awards are also given to outstanding departments and employees to promote kind administrative services.

Mayor Park Jun-hee said, “I hope the kindness training with music will be a restful time for employees exhausted by the prolonged COVID-19 situation,” and added, “We will continue to strive to improve telephone kindness and create an active culture of kindness that listens to residents’ voices to realize administration that satisfies the citizens.”