[Asia Economy Reporter Bu Aeri] Naver's subsidiary, Japan's Line, has been criticized for inadequate management of customer personal information.
On the 17th, Asahi Shimbun reported that Line, the "national messenger" with 86 million monthly users, outsourced system development to a Chinese company, creating a situation where personal information could be leaked to China.
According to the report, Line entrusted the development of artificial intelligence (AI) and other services to a Chinese company. Asahi Shimbun pointed out that Line did not properly explain this situation to customers through its personal information guidelines.
In response, a Line official stated, "There has been no personal information leakage or request from the Chinese government whatsoever," adding, "However, we were pointed out for insufficient notification to users due to changes in Japanese data management laws."
The official also commented on the launch of the Personal Information Protection Commission and the Third-Party Committee, saying, "Because audits and operations must be conducted transparently, this is an internally established policy," and added, "There has been no violation of the law or summons."
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