Application of Big Data-Based AI Technology... Providing Customized Customer Consultation Services
Quick and Convenient 24-Hour Non-Face-to-Face Online Consultations Available
[Asia Economy Reporter Kim Cheol-hyun] The Small and Medium Business Corporation (Chairman Kim Hak-do, hereinafter referred to as SBC) announced on the 15th that it will launch a policy fund artificial intelligence (AI) chatbot service capable of 24-hour online consultation to promote the non-face-to-face and digital transformation of policy fund consultations.
The policy fund AI chatbot is a demand-oriented customized consultation service that combines the big data accumulated by SBC and AI technology. It enables quick and accurate responses to customers' standardized simple consultation inquiries without restrictions of time and place. Its main features include ▲customer-tailored policy fund recommendations ▲scenario-based consultation ▲AI-based interactive consultation. For faster searches, frequently asked questions by fund type and representative inquiries at each stage of application and support procedures are also provided.
Additionally, it analyzes items entered by customers such as industry type, fund usage, and export status based on data to guide the most suitable policy funds. SBC explained that the big data accumulated over 40 years of supporting small and medium enterprises with policy funds has played a significant role in enhancing the chatbot service level.
The AI chatbot is available on SBC’s website via online and mobile web. It allows 24-hour non-face-to-face consultation, enabling customers to quickly and conveniently resolve their questions without separate waiting times or preparation of documents. Since January this year, SBC has been operating a policy fund specialized call center to expand consultations for corporate customers. Simple inquiries frequently asked by customers are immediately handled through the chatbot and call center, allowing staff to focus on reserved consultations requiring detailed review, which is expected to improve consultation satisfaction.
Choi Hak-su, Head of SBC’s Innovation Growth Headquarters, said, "By utilizing SBC’s strength in vast amounts of small and medium enterprise support data and artificial intelligence technology, we have developed an AI chatbot for policy fund consultation and can now provide real-time non-face-to-face services." He added, "SBC will continue to lead the digital transformation of small and medium venture business support services to enhance work efficiency and customer convenience."
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