[Asia Economy Reporter Eunmo Koo] KT announced that on the morning of the 8th, it signed a Memorandum of Understanding (MOU) for the joint promotion of a cloud-based artificial intelligence (AI) contact center business with Genesis, a global contact center specialist company, at KT headquarters in Gwanghwamun, Seoul.
This agreement was made to develop an innovative service integrating KT's AI contact center (Artificial Intelligence Contact Center, hereinafter AICC) solutions such as STT (Speech to Text), P-TTS (Personalized-Text to Speech), and voice bots, with Genesis's cloud contact center platform. It is a business cooperation proposal recognizing KT's Korean language-based AI technology from a leading global contact center company.
By using the 'Cloud AICC' solution developed by the two companies, enterprises can automate telephone consultation tasks while accurately identifying the moments when direct support from a human agent is needed during consultations, enabling efficient and differentiated services by connecting AI to agents. Additionally, the two companies plan to strengthen joint sales and marketing cooperation for AICC to lead its expansion and dominate the market.
Jin Jaehyung, CEO of Genesis Korea, said, "Enterprises are accelerating contact center innovation centered on AI to respond to rapidly changing business environments and evolving customer needs," adding, "Through this cooperation, we plan to actively support enterprises in providing fast and personalized customer experiences by combining KT's AI and cloud technologies with Genesis's contact center platform technology."
Choi Jungki, Head of KT AI & Big Data Business Division, said, "With the MOU with Genesis, more companies will be able to quickly utilize the Korean AI developed by KT so far," and added, "Based on KT's customer center operation experience and technological capabilities, we plan to enable enterprises to provide sophisticated customer services."
© The Asia Business Daily(www.asiae.co.kr). All rights reserved.
