Daesung Celtic's 'AI Error Code Analysis Service' Enhances Customer Convenience

Send a photo of the thermostat screen... Immediate A/S request possible

[Asia Economy Reporter Junhyung Lee] Daesung Celtic Energies announced on the 2nd that it has enhanced customer convenience through the industry's first KakaoTalk chatbot consultation service integrated with artificial intelligence (AI) technology.

The KakaoTalk chatbot consultation service provides real-time guidance for after-sales service (A/S) requests and cancellations without going through a human consultant. Daesung Celtic's chatbot is equipped with an AI function that analyzes the error code screen displayed on the thermostat to accurately identify symptoms, guide countermeasures, and enable immediate A/S requests.

Daesung Celtic's 'AI Error Code Analysis Service' is easily accessible through Daesung Celtic's KakaoTalk channel. By sending a photo of the thermostat screen showing the error code via the 'Chat' function, users can receive detailed guidance on the error symptoms encountered.

The AI Error Code Analysis Service was developed faster and more precisely by learning from over 5,000 error code image data. Since the launch of this service, the number of A/S requests through the KakaoTalk chatbot ranked second highest, following requests made through human consultants.

A Daesung Celtic representative stated, "During the cold wave season, this service provided emergency measures to prevent freezing, showing a usage rate more than 10% higher than the previous year," adding, "Since boiler error symptoms can occur at any time, we hope this service helps users respond quickly anytime and anywhere."