KT CEO Koo Hyun-mo Awards Employees for 'Customer-Centered Innovation'

2020 KT Insang Awards Ceremony Held
6 Regional Headquarters Awarded

KT CEO Koo Hyun-mo is encouraging employees while discussing this year's major achievements at the '2020 KT Awards Ceremony,' held online and non-face-to-face.
[Photo by KT]

[Asia Economy Reporter Kim Heung-soon] KT CEO Koo Hyun-mo awarded departments and employees who achieved innovation through customer-centric work this year.

KT announced on the 3rd that it held the '2020 KT Awards Ceremony,' which rewards the departments and employees with the best performance this year. The KT Awards Ceremony is a system designed to motivate the approximately 60,000 KT Group employees and to discover exemplary cases that can serve as a model for work execution. While last year’s awards mainly recognized contributors to the world’s first commercialization of 5G, this year’s awards went to those who achieved 'customer-centric' results, which CEO Koo has continuously emphasized since his inauguration.

The grand prize was awarded to six regional headquarters (Gangbuk·Gangwon, Gangnam·Seobu, Busan·Gyeongnam, Daegu·Gyeongbuk, Jeonnam·Jeonbuk, Chungnam·Chungbuk) that established the regional headquarters system and innovated KT’s corporate structure to be customer-centric. Their efforts to merge sales and technical departments and innovate internal work systems to respond immediately to customer demands were recognized.

Representative achievements include customer-centric services such as 'Teacher Manager,' which reflects teachers’ privacy protection needs, and 'Call Check-in,' which solves COVID-19 entry log creation with a single 080 phone call. These cases, along with the 'Heartfelt' campaign that created a corporate image engaging with customers, received the 'Customer Innovation Award.'

KT also awarded the 'Social Value Contribution Award' to cases that practiced corporate social responsibility. These include the development of an online education platform to reduce social education gaps and active support for farms and restaurants struggling due to COVID-19 and flood damage.

KT CEO Koo Hyun-mo (right) is presenting a certificate of commendation to an award recipient at the '2020 KT Awards Ceremony.'
[Photo by KT]

The grand prize winners included six cases: the 'Artificial Intelligence (AI) One Team Secretariat,' the 'Korean New Deal Response Task Force (TF),' the 'Busan·Gyeongnam Regional Headquarters and Customer Division,' the 'COVID-19 Response TF,' 'KT Sports,' and the 'Management Planning and Support Divisions.' Additionally, five cases were selected for the 'Excellent Challenge Award' for creating results through fearless challenges, including the 'Corporate Division,' which demonstrated technical skills in this year’s Internet Data Center (IDC) construction project.

CEO Koo said, "Despite the difficult environment this year, the regional headquarters system was well established through customer focus, communication, and collaboration. We discovered the potential to transition from 'Telco' to 'Digico' through digital transformation (DX), AI One Team, Korean New Deal response, Yongsan IDC operation, and K-Bank normalization. I expect even greater achievements next year based on 'customer centricity.'"

Meanwhile, the awards ceremony held the previous day was conducted online and non-face-to-face with minimal attendees. The ceremony used 'BizCollabo Solution,' a two-way video communication and broadcasting system developed in-house by KT, scheduled for commercialization in March next year.