[Asia Economy Reporter Buaeri] Naver Cloud has launched a new artificial intelligence (AI) product with upgraded features.
According to Naver Cloud on the 25th, 'CLOVA AiCall' incorporates top-tier AI technologies in Korea, including speech recognition, synthesis, and natural language processing.
The product, which is also applied in Naver's customer center, supports basic tasks of customer service agents and provides functions such as customer emotion analysis, document summarization, and keyword extraction from consultations, enabling high-quality customer service.
In an insurance company case, the AI agent of 'CLOVA AiCall' identifies customers who did not receive operational status reports (return recipients), verifies the customers' updated personal information, and can resend the relevant documents, the company explained.
A new speech recognition technology called 'NEST' has been applied in the 'CLOVA Speech' product. 'NEST' is a technology that automatically recognizes and converts unstructured long speech into text using AI. It offers automatic dictation through AI technology and converts long audio such as broadcast videos or audio clips into text.
An Mi-young, Senior Manager at Naver Cloud, said, "CLOVA Speech is specialized in recognizing free conversations such as media and phone recordings, and it has already been applied to services like CLOVA CareCall and Naver Video News, which identify and manage active monitoring targets for COVID-19, enhancing service quality. We plan to continue providing support to effectively utilize this high-quality speech recognition technology where needed, including integration with the previously launched 'CLOVA AiCall.'"
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