KT Launches AI Chatbot 'K-Talk 3.0'

[Asia Economy Reporter Koo Chae-eun] KT is launching the ‘K-Talk 3.0’ service, which significantly enhances the performance of its artificial intelligence (AI) chatbot.

On the 26th, KT announced the release of K-Talk 3.0, an AI chatbot with improved user interface (UI) and user experience (UX). K-Talk 3.0 has reinforced 5,878 scenarios, accounting for 86% of the total 6,750 AI chatbot scenarios.

Additionally, to allow customers to easily use K-Talk 3.0 anytime and anywhere, KT has built an integrated platform across eight channels, the largest number in Korea. Accordingly, K-Talk 3.0 can be accessed through KT.com, the My KT app, the 100 customer center, the 114 customer center, KT Shop, the SMS customer center, Chatting+, and the web.

Previously, customers had to switch screens depending on the consultation area, but now they can receive consultations conveniently and quickly all at once. When switching to chat consultation, the conversation between the customer and the AI chatbot is automatically forwarded to the consultant, significantly reducing consultation delay time.

Starting from the 30th, KT plans to apply the AI chatbot to KakaoTalk and Facebook channels to strengthen integrated customer care. KT will also continuously improve AI chatbot scenarios and enhance performance to provide customers with the best user experience.

Ko Choong-rim, Executive Director of KT’s Strategic Channel Support Headquarters, said, “Various departments at KT collaborated to elevate the AI chatbot’s performance to the level of professional consultants,” adding, “We will continue to strive to ensure KT customers can receive convenient consultations 24 hours a day, 365 days a year.”